View Document - Dobson DaVanzo Final Report - Patient Outcomes of IRF v. SNF
Peterson Rehabilitation Hospital walked away with several awards from their Parent Company, Guardian Elder Care, Annual Awards Banquet that was held on February 20, 2013 at the Red Fern Inn in St. Mary's, PA. Peterson recieved awards in the following catagories: Excellence in Caregiving, Workplace Satisfaction, Distinguished Service, and the Excellence in Leadership Award was presented to Peterson's Executive Director, Barbara Sisarcick.
Only 2 of the 29 Guardian Elder Care facilities where awarded the Distinguished Community Service Award this year and Peterson Rehabilitaion was 1 of the 2 because:
While venturing into a new year at Peterson with strategies to again position ourselves to be the provider of choice in the provision of Nursing and Rehabilitation Services in the Ohio Valley, we would like to share with you a review of our successes and achievements that have differentiated us from our competitors during the last year.
Peterson continues to serve the community by offering education in the areas of Stroke Awareness, Fall Prevention, and Diabetic Education to name a few. We are now the clinical home site for 6 local Schools of Nursing. The Peterson team developed a presentation that has been offered to many acute hospitals depicting the outcomes directly related to the management of sub acute complex care patients. The presentation clearly demonstrates our superior outcomes related to infection control and return to hospital rates when compared to regional and national outcome percentages. These presentations have resulted in the development of additional partnerships with several acute hospitals.
With the high heat indexes during the summer months Peterson provided proper hydration for our employees, visitors, and residents by placing coolers of free bottled ice water at the entrances of the facility. Peterson provides many such gestures throughout the year but was expressly lauded by the community for this generosity.
Peterson was also awarded the West Virginia Health Care Association Distinguished Community Service Award for the ability to build a relationship with organizations in the community through the Sherry Holloway Garden project. Nominations were judged by an Awards Committee who determined the winner based on the criteria provided by the WVHCA. Peterson was recognized at the WVHCA Annual Awards Banquet on May 8, 2012 at the Marriott Hotel in Charleston, West Virginia.This project has not only made it an enjoyable experience for the patients, staff members, and families to visit in the beautiful garden area, but it has strengthened relationships with Ohio County Master Gardeners, WVU Extension Services, and the community.
In November, the management team at Peterson implemented an all new Admission Ambassador Program. This program goes above and beyond in the customer service arena and acts as a concierge service where patients and families are greeted and informed of all amenities offered upon admission and the ambulance drivers are thanked for their service. The entire management team rotates on an Admission Ambassador schedule that serves all new admissions during the period between 4:30 pm and 8:00pm Mon – Fri. The Marketing Team rotates on-call weekly to address weekend admissions.
Many unique activities occurred at Peterson in 2012 (flashmob!) that promoted teamwork and supported favorable employee morale. The team participated in many community activities and had internal activities throughout the year that again resulted in Peterson being the recipient of My Innerview’s Excellence in Action Award for workplace satisfaction.
At the end of the day, Peterson remains extraordinarily diverse in many aspects of our operation. We are known throughout the community and once again, for the seventh time, were honored to be voted the “Best Rehabilitation and Nursing Facility” by the Ohio Valley. We successfully climbed our “Stairway to Seven” in 2012, and are now riding to win our “Tailgate to Eight” in 2013!
February 11, 2013